Sr. Technical Support Admin

Windsor Mill, MD

Job Description

Please Note:- The client requires the candidate to go onsite to work 2 or 3 days a week.

Position Description

Image, configure, deploy, and troubleshoot government workstations, laptops, and iPhones.

Lift, move and set up workstations.

Assist in the acquisition, installation, testing and evaluation of computer hardware and software.

Maintain meeting room equipment, such as projectors, televisions, and teleconference equipment.

Use a problem incident ticketing system.

Diagnose and resolve problems in response to reported incidents using tools such as Active Directory.

Administer files, print and database servers.

Create "How to" documentation.

All other duties as assigned or directed

Key Required Skills

Installation and troubleshooting of hardware and software on workstations and laptops

Active Directory

Administer file

Print and database servers

Windows OS

Microsoft 

Adobe tools

Requirements

Basic Qualifications

Bachelor's degree and 3+ years of experience in a training-related field.

3+ years of experience in the installation of hardware and software on workstations and laptops.

3+ years of experience troubleshooting hardware/software interface and interoperability problems relating to system patches, updates and enhancements on workstations and laptops

Required Skills:

Experience with imaging, configuring, deploying, and troubleshooting government workstations, laptops, and iPhones.

Experience lifting, moving, and setting up workstations.

Ability to install, configure, and troubleshoot workstations and laptops.

Ability to assist in the acquisition, installation, testing and evaluation of computer hardware and software.

Experience with maintaining meeting room equipment, such as projectors, televisions, and teleconference equipment.

Experience with using a problem incident ticketing system.

Experience or ability to learn using tools such as Active Directory (AD).

Experience with diagnosing and resolving problems in response to reported incidents using tools such as Active Directory.

Experience with administering file, print and database servers.

Ability to create "How to" documentation.

Desired Skills:

Ability to multi-task

Ability to work independently as well as team settings

Ability to administer and troubleshoot Windows Operating Systems and various software packages, including Microsoft tools and Adobe.

Strong problem-solving skills and excellent customer service skills.

Experience working on government sites with the ability to learn government processes and procedures.

Excellent communications skills

Must be able to obtain a Public Trust

Education/Work Experience

Bachelor's degree and 3+ years of experience in a training-related field

Please send resumes:

careers@ommincorp.com